Terms and Conditions of ZIMOWY DOMEK

In order to ensure a peaceful and safe stay at our facility please get familiar and comply with terms and conditions.

Your stay at Zimowy Domek begins as soon as you agree to the following terms and conditions.

  1. At check-in, a guest is obliged to show a valid photo ID to a concierge at Zimowy Domek.
  2. The guest agrees for storing and processing their personal information in accordance with the regulation for the protection of personal data (Dz. U. z 2002, no. 101, position 926 with later amendments) by Zimowy Domek with its registered office in Świeradów-Zdrój at 25 Sosnowa St. strictly for the purpose of bookings, sales, use of services by guests in the accommodation facilities of the operator and control over their use. The guest has the right to access their personal data and correct them.
  3. Check-in/arrival time is from 2.00 pm. On the day of departure we kindly ask all guests to vacate their rooms by 12.00 pm. In all cases of vacating the room after 12.00 pm, the guest will be charged the equivalent of a half price of the rental charge for the day.
  4. If the guest wishes to prolong their stay then they should inform the reception as soon as possible. It is not binding, however. ZIMOWY DOMEK will consider the guests’ wishes whenever possible.
  5. The guest is obliged to pay the full amount for the stay before their arrival at our facility (in advance, online)
  6. case of cancellation once the stay has begun, the payment for the stay is not returnable.
  7. In the case of a booking where the guest does not appear at our facility by 8.00 pm on the day of booking, the hotel reserves the right to release the room for rental without informing the guest.
  8. ZIMOWY DOMEK is designated for Adults Only (18 years old or above this age)
  9. ZIMOWY DOMEK is pet friendly. However, guests are responsible for all property damages and/or personal injuries resulting from their pet. In communal areas pets should be kept on a lead. Pets are not allowed in breakfast rooms for hygiene reasons.
  10. Persons other than those registered guests are strictly prohibited from staying at ZIMOWY DOMEK.
  11. All our rooms are non-smoking.
  12. Persons other than those registered guests can be in the guests’ rooms between 8:00 am and 8.00 pm.
  13. In the lights-out hours from 10.00 pm to 6.00 am the next day, the guests and persons making use of facility shall behave in a manner not to disturb the peace of stay of other people.
  14. The guest shall bear substantial and full legal responsibility for any damage to or destruction of equipment and devices of ZIMOWY DOMEK attributable to him / her or people visiting him / her.
  15. Due to fire safety it is forbidden to use immersion heaters, irons and other electrical equipment, which is not the part of the room equipment. The above does not apply to the chargers and RTV power suppliers and computer equipment.
  16. In the rooms you cannot store dangerous goods - weapons and ammunition, flammables, explosives and illuminations.
  17. Guests are not allowed to make any changes to the rooms and their equipment.
  18. Each time leaving the room, the guest should turn off the TV, turn off the lights, turn off the taps and lock the door.
  19. The facility's liability for loss of or damage to the objects brought in to the facility by a guest is governed by the provisions of Art. 846-849 of the Civil Code.
  20. ZIMOWY DOMEK is not liable for damage to or theft of the vehicle left in the guest parking lot.
  21. In the case of any quality issues, the guest is asked to immediately report them at the reception in order to ensure fast and effective response from our facility.
  22. Personal belongings left in the room by the guest will be returned to the address specified by the guest. If ZIMOWY DOMEK does not receive any instructions, it will store these items for 3 months.
  23. In case of violation of the terms and conditions, ZIMOWY DOMEK may refuse to provide services to a person that violated them. Such a person is obliged to immediately comply with the demands of the facility, to pay the amount due for current services, to pay for possible damages and leave the facility.
  24. ZIMOWY DOMEK may refuse a guest who during the previous stay grossly violated terms and conditions.